Privacy Policy

We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.

WHAT INFORMATION WE COLLECT FROM YOU

We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required in order for you to undertake a booking or initiate any other transactions on our website.

HOW WE USE YOUR INFORMATION

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the car rental bookings you conduct on our website. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection. We often receive testimonials and comments from customers who have had positive booking and/or travel experiences on our website. We occasionally publish such content, using first name plus last initial, only, for attribution.

EMAIL COMMUNICATIONS YOU CAN EXPECT TO RECEIVE FROM US.

We may send to you marketing emails with information about Pingouin Car Rental Ltd deals, product news, sweepstakes, programs, etc., and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes.

EMAIL OPT-OUT

If you are no longer interested in receiving future email marketing communications from Pingouin Car Rental Ltd, you have several choices for opting out of future mailings: You may unsubscribe at any time by following the directions and link included in each email marketing message we send.
You may email customerservice@pingouin-carhire.com and request to be unsubscribed by including your name, email address, and the words "unsubscribe" in the subject or message body.
Please note that, even if you opt-out of receiving future marketing communications from Pingouin Car Rental, we will continue to send to you emails regarding your bookings or queries, and regarding administrative information such as changes to our terms, conditions and policies. If you make a booking or purchase at our website, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.

WITH WHOM WE SHARE YOUR INFORMATION

Pingouin Car Rental LTD. will not disclose, without your consent, personal information collected about you, except for certain explicit circumstances in which disclosure is required by law.

Please note that we do not combine the information we collect about your car rental-related searches on this website with personal information (such as email address) to serve you with ads across other websites. We also do not share your personal information with third parties so they can serve you with advertisements.

YOUR CHOICES WITH RESPECT TO COLLECTION AND USE OF YOUR INFORMATION

As discussed above, you can choose not to provide us with any information, although it may be needed to make bookings or to take advantage of certain features offered on our site.

COOKIES

Cookies are small data text files and can be stored on your computer's hard drive (if your Web browser permits). Our website for instance do use cookies i order to enhance your booking experience.

HOW WE PROTECT YOUR INFORMATION

We want you to feel confident about using this website to make a car rental booking, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, our website uses SSL encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

CHILDREN'S PRIVACY

This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

EXTERNAL LINKS

If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.

HOW YOU CAN CONTACT US

If you have questions about either this Privacy Policy or your bookings, please contact us at:

EMAIL
customerservice@pingouin-carhire.com

ADDRESS
94A, Rue Des Daurades
Blue Bay
Mauritius.