Our website is encrypted and our pages start with 'https' in the address bar.
You can book online using our secured website. You can also contact us by phone on +230 637 80 80,email us to firstname.lastname@example.org, Skype or Live Chat via our contact us page. We try our best to reply to all emails within 6 hours. We can close all payment details with you via a direct phone call if you do not wish to follow the online booking process.
This is an automated 3-step process. You will start with Step One where you will check the availability of your desired car in real-time. Please follow the instructions on your screen until you reach the final step.
You'll need to pay a definite deposit online of the total rental fee via our secured website, using either a Visa or MasterCard. We do not accept other credit cards.
Please contact office well in advance so that we can re-schedule our timing.
You can rent a car for a minimum of 3 days.
No, all cars are rented with an unlimited mileage allowance.
Yes, you can pre-book child seats and child booster seats during the online booking process.
Yes, our website is highly secured by Norton anti-virus.
Yes, you can. Your national driving license too is valid to drive in Mauritius.
We’re always looking at ways to offer you the best car hire at the best value. You will earn points for every booking made and have the possibility to redeem your points to get more discount on your next rental.
For airport delivery and drop off, we operate from 5AM to 22PM; regarding hotel delivery and drop-off operating hours, it is from 9AM to 8 PM. If your preferred time is not within that range, please contact us and needful will be done to meet your requirement.
Yes. It is free of charge. Kindly inform our agent at the time of delivery and he will add it in the contract.
We understand your child’s safety comes first, that is why we deal with recognized range of products.
On your arrival, our helpful rental agents will help you to fit the car seat and also to fit your bags in the car.
In that case, please inform us and we will re-schedule accordingly. If you do not inform us, we might release back the car.
Our rental charge is based on a 24 hour basis.
All extras can be booked directly on our website during your reservation. It is also possible to add and remove extras once you logged in into your account.
An online account has the following advantages. It allows you to view your reservation; to view your booking history; find out more about our loyalty points and redeem options and making most of online check-in service.
The Airport Exit Fees is already included in the rental.
Yes we have. Our car rental representative will meet you at counter number 9 at the car rental booth.
Please call our reservation team on: +230 637 80 80 during office hours or send us an email on: email@example.com we will try our best to help. You may also chat with our team directly from our website available from the contact page.
According to the car rental terms, the brand, color and fuel type of the car are not guaranteed in advance. If you have a special need, please inform us.
We offer a range of cars across each car group, so cannot guarantee the make, model or color. ‘Or similar’ simply provides a clearer idea of the type of vehicle you will be provided or the same class category.
After you reserve your car online, at the end, you will be requested to pay an advance payment of 25% or straightaway the full amount of the rental (100%). You can choose any of them and after clicking on the pay button, we will get your reservation voucher by email. Simply print this out and bring it when you collect your hire vehicle.
You cannot use a debit card; we accept only credit cards.
We accept VISA Classic/Gold, and MASTERCARD.
If you arrive earlier than expected either for delivery or drop-off, please notify us and we will try our best to come and meet you at the earliest possible subject to the availability of our agent.
The excess is also known as a security deposit which you leave with us and it serves as a guarantee in case you crash the car. We hold this amount from your credit card and we release it back to your credit card again if you return us back the car as it was given to you at the beginning. Any repair charges are directly taken from this security amount.
Yes, the excess will be blocked onto your credit card by our bank and it will be automatically released after 14 working days if you return us the car as in same condition as it was initially.
Any modification can be made online directly from your account 72 hours before the start of your rental and the sum is calculated according to existing rates and availability of cars at the moment of making changes.
You can change your booking for free. In case you upgrade your booking you have to pay just a difference for extension of the reservation or extras adding or upgrading difference which our system will re-calculate for you automatically.
If you want to cancel your booking, please contact us via email. Cancellation charge might be applicable. Phone cancellations will not be accepted.
We do not refund.
All cars are rented with unlimited mileage.
A deposit of 25% or 100% payment can be done.
Your rental quotation includes comprehensive insurance which comes together with an excess.
We will authorise this amount from your credit card and it will be held by the bank. The sum will be refunded back to you after 14 to 21 working
We have a comprehensive insurance which covers you in case you have met an accident and you are not at fault.
An excess is the security deposit which be blocked at the delivery of the car.
Yes, an excess amount will be blocked on your credit card for the security of the vehicle.
The excess amount will be BLOCKED on your credit card. It will be automatically unblocked after 14 to 21 working days if no additional damage has been caused to the car.
Yes, we can release the excess amount. We will need your credit card number and its expiry date. With these details, we will contact the bank for the urgent release.
No, we do not provide extra insurance as the car is already insured with a comprehensive policy insurance. It means you will be covered only if you are not at fault in a collision. In most cases, the rate of accident is negligible.
You must fill in the Agreed Statement Form which you will found in the glove box in all cars. Both parties need to sign and you must submit this document at the drop off of the car. Then, you need to call us on +230 637 00 00 or +230 637 80 80 to inform us about the incident. A replacement car will be given if the car has been severely damaged.
The amount to be charged will depend on the damages caused to the car. You shall receive an invoice for the damage in less than two weeks. The refund of the difference will be done if applicable.
We can transfer your luggages separately to your hotel at an additional charge.
We deliver all around Mauritius. We have a counter at the airport to meet you. We can also deliver the car directly to your hotel.
You will need the reservation number that was emailed to you when you made your booking. You will also need to show us a valid driver's license from your country of residence which you have held for at least two years. An alternative is to show us an international driver's license. Some form of picture identity will be required such as a passport or ID card. Your voucher is also needed.
The whole process of car delivery takes around ten minutes. After presenting your documents, you will then settle the outstanding payment of your rental either by cash or by credit card using our wireless POS Terminal. Our staff will clarify any queries. Finally, we will inspect the condition of the car along with you and note any bumps or scratches prior to your rental.
The car must be returned to the place specified in your rental agreement. A verification of the car is then done. Should you return the car late, you will be charged accordingly for the extra hours.
If you have pre-booked, we will meet all scheduled flights, even if delayed.
The excess can either be paid by cash or we will pre-authorise your credit card using our electronic POS machine.
As we offer Meet and greet service for airport delivery, our agent will wait for you in the arrival hall near gate number 7. In case you cannot find them, you may call the office. As for hotel delivery, we will meet you at the reception. More information pertaining to your car delivery is already provided in your voucher.
• Driving license; • Driver’s Passport; • Driver's personal credit card; • Car hire voucher
Yes, it is possible; you need to mention the delivery place while doing your booking from our website.
When you collect your hire vehicle you will receive a rental agreement or a contract from our agent. This document contains all the information you need to know, including the booking price and the vehicle’s condition. You will need to check and sign your rental agreement before you take your hired vehicle.
Yes, we give you the option to pay by cash once you are in Mauritius.
Yes, as booking fee does not include any parking or traffic violations.
No, we do not guarantee a full tank. We operate a same to same fuel policy.
Your car will run on either petrol or diesel. Our agent will help you out.
We offer a late arrival service at the airport, which allows you to collect your car even after hours. Kindly email us your special request.
If you have already paid for the voucher, it is not a problem. You can still collect your car. You have to present your passport and license as an identification proof.
You can pay in Euro or Mauritian Rupees
We are in the small building of car rental. We are at car rental booth at no. 9 next to AVIS.
Our counter is opened as from 5 a.m. until 10 p.m. Our agent will be waiting for you for the car delivery. We kindly suggest you to put your flight number as this will help us to trace the flight landing time. You can also email us on firstname.lastname@example.org for any lateness.
The car will be parked in the parking of the airport.
You will have to present your booking confirmation, driving license, identity card or passport.
You can present the booking confirmation in soft copy. You can also present a copy of your driving license.
You can upgrade the car category and it will depend on our car availability. We can also do a transfer of luggage at an additional cost.
We deliver cars all around Mauritius – hotels, villas, apartments, or any other address.
Tourists are allowed to use their foreign driving licence in Mauritius.
Only those people stated in the rental agreement and who are covered by the insurance.
An additional driver is allowed at no extra cost.
If you pick up the car at the airport, it is recommended to specify the flight number at the time of making a booking such that we do not miss you at the airport.
The security deposit will depend on the size and type of car you rent. For example the excess for: Mini car=€500; Economy car = €500; Compact car = €500; Midsized = €500, Standard = €500; MPV = €600; Pickup = €600; SUV = €700; Luxury: €750
It is a common practice to reduce your excess amount to half its original value. The excess can be reduced by taking insurance Waiver (Extra insurance)- our car rental representative will help you out at the delivery process.
The driver of the car should be responsible for all fines and violations.
Yes, you may contact us by phone, which you can find on our website. We are very customer oriented, and we shall do needful to resolve your issue.
We always check our hire vehicles thoroughly in front of our client then you sign the rental agreement and the checklist, but mistakes can happen. Should you notice any damage on your hire vehicle not marked on your rental agreement, please call us as soon as possible after you collect it.
If you are involved in an accident, please call the office immediately. We will advise you the procedures to follow.
We offer 24-hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. Simply call on the number provided with your rental agreement.
Should this happen, the maximum amount to be paid is equivalent to the excess.
Kindly send us an email for the requested extension 48 hours in advance. We shall send you confirmation by mail.
The first thing is not to panic! Just call us directly on our 24-hour line: 637 80 80 and we will deal with everything. If the car cannot be driven, we’ll organize a taxi for you and arrange a replacement car.
We'll send an evaluator to assess the damage. For any excess liability on your insurance cover, you will be asked to pay the amount due.
One of our agents will wait for you at our airport's counter. He will verify the car and complete the paperwork.
If you return the car with lesser fuel level than provided on delivery you will be charged for missing fuel. Any damages caused will be charged too.
It takes from 14 to 21 days for the excess amount to be unblocked. In some cases, we recommend you to get in touch with us and we shall do needful to quicken the unblocking process.
We understand that your car might get dirty during your journey and normally we do not charge for cleaning. However, if this dirt is excessive due to negligence we may charge a cleaning fee to cover the cost of professional valeting.
In the case of any damage, we will charge the total repair costs up to the excess amount, which was agreed at the time of your rental contract unless there was a breach of our terms and conditions.
In case you drop off the car before the specified time we will not refund you back for the unused day(s).
It is possible and you may be liable for additional drop-off fee.
If you are getting late or need to extend your car rental - do make sure you contact us as soon as possible; else you might incur penalty fee.
Please contact the office as soon as possible and we will do needful to retrieve back your lost item. If you have already departed, we will then arrange to post you back your lost property at our earliest. Postage fee will be communicated to you.
I need to inform the management by mail and pay for the offence at the drop off of the car.
I click on the following the link : https://www.carrental-mauritius.com/and insert the requested details