What is included?

1. Full Insurance Coverage when a booking is done on Pingouin car website only; If a booking is done via a third party website, you will not get the benefit of full coverage.
2. No car excess (No security deposit) is blocked from your credit cards: you pay only the rental amount
3. All interiors, exteriors and mechanical part of your car rental are covered
4. Mileage Unlimited
5. If you have a break down , lose keys, lock yourself out, towing fees , keys replacement cost are included in the rental
6. No airport surcharge
7. Free Cancellation

To pre-book a car from our website, it is mandatory to have either a VISA or MasterCard credit card; our online payment system does not accept debit card.  If you do not possess a credit card, you will not be able to pre-book online.  Any balance payments can be paid however using both debit card or credit card at the car delivery.

If for instance you have only a debit card and not a credit card, you’ve to email us your request to: info@pingouin-carhire.com and we need extra information like Passport and flight ticket to be able to process your reservation). After verification, you can then pay the full amount upon the car delivery either by cash or using your debit card.  You shall still enjoy the privileges as in clause 1.

The price of your car hire will be confirmed at the time of booking and calculated on the basis of 24-hour basis. The minimum rental length is 3 days.

If you, the renter, wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on your receipt, such an extension will be charged at the local daily rate, which may be higher than the rates agreed with us at the time of booking.

Our prices are displayed in different currencies on our website. However all payments will be re-converted into Euros currency at the moment of pre-booking online.  Note that payment done only by credit card in Mauritius will be converted into the local currency, that is, into Mauritian rupees. We will not be responsible for any fluctuation in exchange rates.

No charge will be applied for amending your booking before the start of your rental unless it is a cancellation. This excludes any increase in cost caused by a material change to the booking such as its duration or the car class or by after we have changed our rates by the original booking. This can be done online in your account and no amendment is accepted prior 48 hrs of the car delivery.

In the event that the renter requires a car for a longer period than the agreed rental period, the user must obtain a written consent from us via email to: info@pingouin-carhire.com at least 24 hours prior to the termination of the agreed rental period. Without no consent from our management team, you will not have the right to extend the rental.

The car shown on your receipt is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option.

If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental receipt due to breakdown or an accident or any other reason due to unforeseen circumstances, a similar or upgraded car will be provided by us.

If we are unable to provide either a similar or upgraded car, you will be offered a full refund. However, in such circumstances, we shall have no additionally liability in respect of any direct or indirect losses you may suffer as a result of such changes. In the event of a downgrade after your approval, a reimbursement will be applied.

Vehicle images are examples only. Specific models cannot be guaranteed. Similar categories can be provided.  Cars provided are 0-5 years old.

We reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay in such a case.  We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing damage, driving off-road or driving without due care and attention.

In case of an accident or any unforeseen circumstances, Pingouin Car Rental shall provide you with either a downgrade or an upgrade and necessary adjustments shall be done. The customer will be informed in advance of any changes in his reservation. For instance, due to unavailability, If no car cannot be supplied, we shall refund you your deposit accordingly.

However, no adjustment will be the concern of Pingouin Car Rental if the client try to choose another car rental company. Pingouin Car Rental will not be held responsible for any surplus charges by the third party.

Full Coverage insurance applied on all of our cars. (Refer to clause 1).

Super Collision Damage Waiver(S-CDW) : There is no necessity to buy additional extra insurance cover or insurance CDW waiver as our cars are already fully insured with a full-risk insurance policy. The latter will cover you in case of an accident.

– The minimum driver age required is 18; the maximum driver age is 75.
– Young driver surcharge applicable for driver age below 25 from 18-24 inclusive: 5 euro per day.
– Drivers of vehicles categories Prestige and Luxury must be aged 28 or over.
– Local driving licenses as well as international driving licenses from all countries are accepted.

Any cancellation notice should be mandatorily emailed to us 72 hrs prior the date of your car delivery via this refund request form. All cancellations must be sent by e-mail to: info@pingouin-carhire.com; cancellation request over the phone will not be entertained.  Any cancellation arising from Covid-19 uncertainty or any other genuine reason, a full refund will be issued: 15 euros as service fee will be applied and deducted from the prepaid amount.  For instance, if a cancellation is received or notified to us after the 72 hrs prior notice, no refund shall be processed.

We are now at the car rental booth (No. 6) at the airport.  We have our counter booth inside the airport terminal. Customer must present necessary documents and a rental agreement(contract) need to be signed which is subject to local law.  At the time of filling up the contract, the customer must have his driving license, his valid passport and his credit card or other means of payment.

As for the drop off, the procedure is the same as for the pick-up.  After signing the necessary documents, your contract will be closed.  Pingouin Car rental will not be held responsible if any objects or personal belongings have been left unattended in the car at the drop off of the car. We kindly recommend you to make a through verification before you leave the car.

Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher.  Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early.

If you are unable to pick the car up at the agreed time and date, it is essential to contact us as soon as possible. In case of late drop-off, a surcharge is applicable if grace time is exceeded.  Our grace time allowed is 3 hours. If you return later within 3 hours, there is no surcharge.

There is no out-of-hour extra charge in case your flight is delayed. We are after all a customer service oriented company and we understand you are a traveler and we will wait for you to meet you at our car rental booth.  Our airport counter is opened from 0500 to 2100.

When picking up the car, there is no security deposit to be left or pre-auth taken from your credit card. You only have to pay the rental fee and ready to go.

In the event of an accident, if you’re not at fault and in case damages have been caused to your car, there is no liability upon you; if you are at fault, you are covered too under our full-risk insurance policy taking into consideration that an accidental form is expected to be duly filled by both parties involved in the accident.

We ensure that each vehicle is provided in excellent condition, clean, roadworthy and insured . The car shall be returned in the same condition of neatness. The car cannot be rent to other parties or driven under the influence of drink or drugs, or to use it in a prohibited and negligent way-such as driving off main roads. You must return the car to the location you specified in your booking, on the date and time specified in this agreement, and in the same condition that you received it, except for the ordinary wear.  All Pingouin Car Rental ‘s vehicles are designated as non-smoking area.

In the case of breakdown or mechanical difficulties, you, the renter, must call the car hire company immediately. We must give authority for repairs or replacement cars. If you, the renter, are involved in an accident, Pingouin Car Rental must be contacted immediately and at the most within 4 hours.

The Hirer moreover undertakes to obtain and submit to the owner the following elements by filling out the accident agreement form provided with the car:

(a) A full report rough plan of the scene of the accident showing the position of the car involved, with measurements;
(b) the names and addresses of the person involved in the accident;
(c) the name and addresses of the witnesses;
(d) The name and address of the third party’s insurance company. Insurance details may be obtained from windscreen of the car.
(e) You are required to send a scan of your identity card, your driving license and your passport to the management.

Keep copies of all relevant documentation you are asked to complete. This may be needed if you, the renter, wish to make a claim.

The user agrees to take good care of the car and to check the engine and automatic gearbox oil level onto his dashboard, whenever the latter exists in the rented car, as well as the water in the radiator, battery and tire pressure before driving.

The oil has to be changed every 9,000 kms.  In the event that a car on rent reaches the mileage at which a routine service is due, the user undertakes to notify us and make that car available for such servicing to be carried out or for the car to be replaced.

Same to same fuel policy:

(a) Vehicle must be returned with same level of fuel as given.
(b) We do not refund for an excess of fuel.
(c) Missing fuel will be charged accordingly.

Mechanical defects or any other wear and tear will occur inevitably during your rental. In case a defection has been noticed or you feel any dissatisfaction about any aspect of your rental, the management should be informed immediately to resolve your issue. This will help to eliminate further liabilities and damages to the vehicle.

Failing to inform management spontaneously of such issue(s), you will not be eligible for any refunds and/or if the complaints have been lodged after the drop-off of the vehicle rented.

The user is held responsible for all above mentioned clauses.  We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.

Please note that Pingouin Car Rental provides normal services during cyclone warning class 1 and 2 and you are advised to drive carefully. However, during cyclone warning class 3 and 4 , the office is closed. You are not allowed to drive the car.