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Yes

Please contact the office as soon as possible and we will do needful to retrieve back your lost item.  If you have already departed, we will then arrange to post you back your lost property at our earliest.  Postage fee will be communicated to you.

If you are getting late or need to extend your car rental – do make sure you contact us as soon as possible; else you might incur penalty fee.

It is possible and you may be liable for additional drop-off fee.

In case you drop off the car before the specified time we will not refund you back for the unused day(s).

In the case of any damage, we will charge the total repair costs up to the excess amount, which was agreed at the time of your rental contract unless there was a breach of our terms and conditions.

We understand that your car might get dirty during your journey and normally we do not charge for cleaning.  However, if this dirt is excessive due to negligence we may charge a cleaning fee to cover the cost of professional valeting.

If you return the car with lesser fuel level than provided on delivery you will be charged for missing fuel.  Any damages caused will be charged too.

One of our agents will wait for you at our airport’s counter at Pingouin Car Rental, Level 0, Car Rental Booth, Counter No.9, SSR International Airport, Plaine Magnien 51520, Mauritius.  He will verify the car and complete the paperwork.

Yes, we give you the option to pay by cash (Euro or Mauritian rupees)once you are in Mauritius.

For airport delivery and drop off, we operate from 5AM to 22PM at our counter; regarding hotel delivery and drop-off operating hours, it is from 9AM to 8 PM.  If your preferred time is not within that range, please contact us and needful will be done to meet your requirement.

We’ll send an evaluator to assess the damage. For any excess liability on your insurance cover, you will be asked to pay the amount due.

The car must be returned to the place specified in your rental agreement.  A verification of the car is then done. Should you return the car late, you will be charged accordingly for the extra hours.

The whole process of car delivery takes around ten minutes. After presenting your documents, you will then settle the outstanding payment of your rental either by cash or by credit card using our wireless POS Terminal. Our staff will clarify any queries. Finally, we will inspect the condition of the car along with you and note any bumps or scratches prior to your rental.

Please contact office well in advance so that we can re-schedule our timing.

You will have to present your booking confirmation, driving license, identity card or passport.

The amount to be charged will depend on the damages caused to the car. You shall receive an invoice for the damage in less than two weeks. The refund of the difference will be done if applicable.

You must fill in the Agreed Statement Form which you will found in the glove box in all cars. Both parties need to sign and you must submit this document at the drop off of the car. Then, you need to call us on +230 637 8080 to inform us about the incident. A replacement car will be given if the car has been severely damaged.

No, we do not provide extra insurance as the car is already insured with a comprehensive policy insurance. It means you will be covered only if you are not at fault in a collision. In most cases, the rate of accident is negligible

An excess is a security deposit which is blocked from your credit card.

We have a comprehensive insurance which covers you in case you have met an accident and you are not at fault.

I need to inform the management by mail and pay for the offence at the drop off of the car.

We offer 24-hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. Simply call on the number provided with your rental agreement.

If you are involved in an accident, please call the office immediately.  We will advise you the procedures to follow.

We always check our hire vehicles thoroughly in front of our client then you sign the rental agreement and the checklist, but mistakes can happen. Should you notice any damage on your hire vehicle not marked on your rental agreement, please call us as soon as possible after you collect it.

Yes, you may contact us by phone, which you can find on our website. We are very customer oriented, and we shall do needful to resolve your issue.

Your car will run on either petrol or diesel.  Our agent will help you out.

The driver of the car should be responsible for all fines and violations.

All cars are rented with unlimited mileage.

According to the car rental terms, the brand, color and fuel type of the car are not guaranteed in advance.  If you have a special need, please inform us.

Our rental charge is based on a 24 hour basis.

On your arrival, our helpful rental agents will help you to fit the car seat and also to fit your bags in the car.

We understand your child’s safety comes first, that is why we deal with recognized range of products.

Yes.  It is free of charge.  Kindly inform our agent at the time of delivery and he will add it in the contract.

The first thing is not to panic! Just call us directly on our 24-hour line: +230 637 8080 and we will deal with everything. If the car cannot be driven, we’ll organize a taxi for you and arrange a replacement car.

An additional driver is allowed at no extra cost.

Only those people stated in the rental agreement and who are covered by the insurance.

Tourists are allowed to use their foreign driving licence in Mauritius.

We can transfer your luggages separately to your hotel at an additional charge.

Your rental quotation includes comprehensive insurance.

No, all cars are rented with an unlimited mileage allowance.

You can rent a car for a minimum of 3 days.

No, we do not provide extra insurance as the car is already insured with a comprehensive policy insurance. It means you will be covered only if you are not at fault in a collision. In most cases, the rate of accident is negligible

Yes

Kindly send us an email for the requested extension 48 hours in advance. We shall send you confirmation by mail.

Yes

Yes

Yes

You can pay in Euro or Mauritian Rupees

No

I click on the following the link : https://www.carrental-mauritius.com and insert the requested details.

Yes, as booking fee does not include any parking or traffic violations.

When you collect your hire vehicle you will receive a rental agreement or a contract from our agent. This document contains all the information you need to know, including the booking price and the vehicle’s condition.  You will need to check and sign your rental agreement before you take your hired vehicle.

We do not refund.

If you want to cancel your booking, please contact us via email. Cancellation charge might be applicable.  Phone cancellations will not be accepted.

You can change your booking for free. In case you upgrade your booking you have to pay just a difference for extension of the reservation or extras adding or upgrading difference which our system will re-calculate for you automatically.

Any modification can be made online directly from your account 72 hours before the start of your rental and the sum is calculated according to existing rates and availability of cars at the moment of making changes.

Credit Card pre-authorization. When picking up the car , you will be required to leave a security deposit to the value of any excess mentioned hereunder which may be charged by us if the car is damaged during the rental. The excess charge depends on the car category. The excess amounts for the following car category are as follows: Compact = €450; Midsized = €500, Standard = €500; MPV = €500; Pickup = €500; SUV = €500. The amount is being blocked(pre-authorised) on an international credit card in the name of the primary driver (cash deposits, MasterCard, and VISA are accepted). The blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same condition as rented (without damages). Please note that it may take 14 to 21 working days for the money to be restituted back by the bank. You are required to be prepared for the excess amount in advance. A penalty fine will be charged in case pre-authorization is not provided. No security deposit package for mini and economy category. When picking up either a mini or an economy category, you do not need to leave a security deposit exceptionally at the delivery of the car. You only have to settle your rental balance at the delivery of the car. However, in case of damages, the maximum amount to be charged at drop off is as below: Mini = €350 and Economy = €400

Yes, a sum will be blocked.

We accept VISA Classic/Gold, and MASTERCARD.

We accept only credit cards for online payment but at the delivery of the car, you can pay the outstanding amount by debit card.

After you reserve your car online, at the end, you will be requested to pay an advance payment of 25% or straightaway the full amount of the rental (100%).  You can choose any of them and after clicking on the pay button, we will get your reservation voucher by email.  Simply print this out and bring it when you collect your hire vehicle.

We offer a range of cars across each car group, so cannot guarantee the make, model or color. ‘Or similar’ simply provides a clearer idea of the type of vehicle you will be provided or the same class category.

Please call our reservation team on: +230 637 8080 during office hours or send us an email on: info@pingouin-carhire.com we will try our best to help. You may also chat with our team directly from our website available from the contact page.

The Airport Exit Fees is already included in the rental.

An online account has the following advantages.  It allows you to view your reservation; to view your booking history; find out more about our loyalty points and redeem options and making most of online check-in service.

All extras can be booked directly on our website during your reservation.  It is also possible to add and remove extras once you logged in into your account.

If you pick up the car at the SSR International Airport, it is recommended to specify the flight number at the time of making a booking such that we do not miss you at the airport. Meet us at our car rental counter No.9

We’re always looking at ways to offer you the best car hire at the best value. You will  earn points for every booking made and have the possibility to redeem your points to get more discount on your next rental.

Yes, you can pre-book child seats and child booster seats during the online booking process.

You’ll need to pay a definite deposit online of the total rental fee via our secured website, using either a Visa or MasterCard. We do not accept other credit cards.

This is an automated 3-step process. You will start with Step One where you will check the availability of your desired car in real-time. Please follow the instructions on your screen until you reach the final step.

You can book online using our secured website. You can also contact us by phone on +230 637 8080, email us to info@pingouin-carhire.com or Live Chat via our contact us page. We try our best to reply to all emails within 6 hours. We can close all payment details with you via a direct phone call if you do not wish to follow the online booking process.

Yes, you can.  Your national driving license too is valid to drive in Mauritius.

Our website is encrypted and our pages start with ‘https’ in the address bar.

We deliver cars all around Mauritius – hotels, villas, apartments, or any other address.

You can upgrade the car category and it will depend on our car availability. We can also do a transfer of luggage at an additional cost.

You can present the booking confirmation in soft copy. You can also present a copy of your driving license.

You will have to present your booking confirmation, driving license, identity card or passport.

Our airport car rental counter is opened as from 5 a.m. until 10 p.m. Our agent will be waiting for you for the car delivery. We kindly suggest you to put your flight number as this will help us to trace the flight landing time. You can also email us on customerservice@pingouin-carhire.com for any lateness or call on +230 637 8080.

We are at the following address: Pingouin Car Rental Level 0, Car Rental Booth, Counter No.9 SSR International Airport Plaine Magnien 51520 Mauritius

If you have already paid for the voucher, it is not a problem. You can still collect your car. You have to present your passport and license as an identification proof.

We offer a late arrival service at the SSR International Airport, which allows you to collect your car even after hours. Kindly email us your special request.

No, we do not guarantee a full tank.  We operate a same to same fuel policy.

Yes, it is possible; you need to mention the delivery place while doing your booking from our website.

Driving license; Driver’s Passport; Driver’s personal credit card/ debit card; Car hire voucher.

We have a car rental booth at Pingouin Car Rental, SSR International Airport, Plaine magnien next to AVIS counte. In case you cannot find them, you may call the office.  As for hotel delivery, we will meet you at the reception.  More information pertaining to your car delivery is already provided in your voucher.

If you arrive earlier than expected either for delivery or drop-off, please notify us and we will try our best to come and meet you at the earliest possible subject to the availability of our agent.

Yes we have a counter at this address:  Pingouin Car Rental, Level 0, Car Rental Booth, Counter No.9, SSR International Airport, Plaine Magnien 51520, Mauritius.  Our car rental representative will meet you at counter number 9 at the car rental booth.

For airport delivery and drop off, we operate from 5AM to 22PM at our counter; regarding hotel delivery and drop-off operating hours, it is from 9AM to 8 PM.  If your preferred time is not within that range, please contact us and needful will be done to meet your requirement.

In that case, please inform us and we will re-schedule accordingly. If you do not inform us, we might release back the car.

The whole process of car delivery takes around ten minutes. After presenting your documents, you will then settle the outstanding payment of your rental either by cash or by credit card using our wireless POS Terminal. Our staff will clarify any queries. Finally, we will inspect the condition of the car along with you and note any bumps or scratches prior to your rental.

You will  need the reservation number that was emailed to you when you made your booking. You will also need to show us a valid driver’s license from your country of residence which you have  held for at least two years. An alternative is to show us an international driver’s license. Some form of picture identity will be required such as a passport or ID card.  Your voucher is also needed.

You will  need the reservation number that was emailed to you when you made your booking. You will also need to show us a valid driver’s license from your country of residence which you have  held for at least two years. An alternative is to show us an international driver’s license. Some form of picture identity will be required such as a passport or ID card.  Your voucher is also needed.

We can transfer your luggages separately to your hotel at an additional charge.

When picking up the car , you will be required to leave a security deposit to the value of any excess mentioned hereunder which may be charged by us if the car is damaged during the rental. The excess charge depends on the car category. The excess amounts for the following car category are as follows: Compact = €450; Midsized = €500, Standard = €500; MPV = €500; Pickup = €500; SUV = €500. The amount is being blocked(pre-authorised) on an international credit card in the name of the primary driver (cash deposits, MasterCard, and VISA are accepted). The blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same condition as rented (without damages). Please note that it may take 14 to 21 working days for the money to be restituted back by the bank. You are required to be prepared for the excess amount in advance. A penalty fine will be charged in case pre-authorization is not provided. No security deposit package for mini and economy category. When picking up either a mini or an economy category, you do not need to leave a security deposit exceptionally at the delivery of the car. You only have to settle your rental balance at the delivery of the car. However, in case of damages, the maximum amount to be charged at drop off is as below: Mini = €350 and Economy = €400.

We deliver all around Mauritius Island.  We have a counter at the airport (next to AVIS) to meet you.  We can also deliver the car directly to your hotel. Pingouin Car Rental Level 0, Car Rental Booth, Counter No.9 SSR International Airport Plaine Magnien 51520 Mauritius.

 

 

 

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